Welcome to Mission Control Lab B.V., Mission Control Lab Inc., www.missioncontrollab.com (“Website”), operated by Mission Control Lab B.V.* (“we,” “us,” or “our”). By accessing or using our Website, you agree to these Terms and Conditions and our Privacy Policy. Please read them carefully. If you do not agree, do not use our Website.
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1. Acceptance of Terms
By accessing and using our Website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. Your continued use of the Website indicates your acceptance of these Terms.
2. Permitted Use of the Website
You may use our Website only for lawful purposes and agree not to:
• Use the Website in a way that violates any applicable local, national, or international laws or regulations. • Transmit or upload any unauthorized advertising or promotional material. • Send or upload material containing viruses or harmful code.
3. Account Registration
• Certain features may require account registration. You agree to provide accurate, complete, and current information and to update it as necessary. • You are responsible for maintaining the confidentiality of your password and any actions under your account.
4. Privacy and Data Protection
We are committed to protecting your privacy in line with the EU General Data Protection Regulation (GDPR). Please refer to our [Privacy Policy](link to Privacy Policy) for details on how we collect, use, and protect your personal data.
5. Intellectual Property Rights
• All content on the website, hardware designs, including text, graphics, logos, icons, images, audio, forms, shapes, use cases and video—are owned by Mission Control Lab B.V., Mission Control Lab Inc., MakeON, DEPOT or their content providers and is protected by copyright, trademark, and other applicable laws. • You may not reproduce, distribute, modify, or create derivative works of any content without express written permission.
6. Products and Services
• Product availability is subject to change. • Prices may be updated at any time without prior notice. • We reserve the right to cancel or refuse any order in cases of suspected fraud or unauthorized or illegal transactions.
7. Payments
Payments are processed securely through third-party providers that comply with PCI-DSS standards. By submitting payment details, you agree to your data being processed by these providers in accordance with their privacy policies.
8. Return and Refund Policy
At Mission Control Lab B.V., we are dedicated to providing a satisfying shopping experience. This Return and Refund Policy outlines the rights and options available to our European Union customers.
A. Right of Withdrawal
• 14-Day Withdrawal Period: Customers within the EU have the right to cancel their purchase and return items within 14 days from the day they (or a third party designated by them) receive the goods, without needing to provide a reason. • How to Notify Us: To exercise the right of withdrawal, please contact us at [email protected](mailto:[email protected]) within the 14-day period, including your order details and reason for return if desired (optional).
B. Conditions for Returns
• Original Condition:
Products should be returned in their original condition, unused, with all packaging, tags, and accessories intact.
• Exceptions: The right of withdrawal does not apply to: – Perishable goods or those with a short expiry. – Customized or personalized products. – Sealed goods that, for health or hygiene reasons, cannot be returned once unsealed.
C. Return Process
• Return Shipping: Customers are responsible for the cost of return shipping unless the product is faulty or we sent an incorrect item. We recommend using a trackable shipping method for your return. • Return Address: Upon receiving your return request, we will provide instructions on where to send the returned items.
D. Refunds
• Processing Time: Refunds will be processed within 14 days from the date we receive the returned item or from the date you provide proof of return shipment, whichever is earlier. • Method of Refund: Refunds will be issued to the original payment method used at checkout. • Partial Refunds: If the returned product shows signs of use or damage, a partial refund may be provided at our discretion.
E. Faulty or Incorrect Items
If a product is defective or an incorrect item was delivered, please contact us immediately at [email protected]. In such cases, we will cover the cost of return shipping and offer either a replacement or a full refund.
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This policy adheres to EU consumer rights for online purchases. For questions or assistance, please reach out to Mission Control Lab B.V.,Inc. at the contact information provided.
9. Limitation of Liability
•To the maximum extent allowed by law, we disclaim all warranties, express or implied, regarding the website, products: hardware and software, services, recommendations influences, effects and their uses. • Mission Control Lab B.V., Mission Control Lab Inc., MakeON, DEPOT are not liable for any indirect, incidental, or consequential damages resulting from your use of the Website or purchase of products, except where liability is required under applicable law.
10. Indemnification
You agree to indemnify, defend, and hold harmless Mission Control Lab B.V., Mission Control Lab Inc., MakeON, DEPOT their affiliates, and their officers, directors, employees, and agents from any claims, losses, damages, or expenses arising out of your use of the Website or violation of these Terms.
11. Third-Party Links
Our Website may contain links to third-party websites or services that we do not own or control. Mission Control Lab B.V. is not responsible for the content, privacy policies, or practices of these third-party sites.
12. Changes to Terms
We may update or modify these Terms at any time. Changes are effective immediately upon posting on this page. Please check these Terms periodically for updates.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the European Union. Disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of [applicable country within the EU].
14. Contact Us
For any questions or concerns about these Terms, please contact us at:
Privacy and Cookies Notice At Mission Control Lab, we are committed to protecting your privacy and ensuring transparency in our data practices. This notice explains how we use cookies and process personal data when you visit our website. Use of Cookies Our website uses cookies to enhance your browsing experience and provide certain functionalities. Cookies are small text files placed on your device that allow us to remember your preferences and analyze website usage1. Types of Cookies We Use Strictly Necessary Cookies: These are essential for the website to function properly and cannot be switched off. Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences. Targeting Cookies: These may be set by our advertising partners to build a profile of your interests and show relevant ads on other sites. Your Consent When you first visit our website, you will be presented with a cookie banner. By clicking “Accept All,” you consent to the use of all cookies. You can also choose to manage your preferences by clicking “Manage Preferences”13. You have the right to withdraw your consent at any time. To do so, please click on the “Cookie Settings” link in the footer of our website2. Data Processing We process personal data in accordance with the General Data Protection Regulation (GDPR). The lawful bases for our processing activities include: Your consent Performance of a contract Compliance with legal obligations Legitimate interests pursued by Mission Control Lab B.V., Inc.
Your Rights Under the GDPR, you have the following rights: Access your personal data Rectify inaccurate personal data Erase your personal data (“right to be forgotten”) Restrict processing of your personal data.
Data portability Object to processing of your personal data lodge a complaint with a supervisory authority.
Data Retention We retain personal data only for as long as necessary to fullfil the purposes for which it was collected, or as required by applicable laws and regulations
International Transfers If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data
Changes to This Notice We may update this Privacy and Cookies Notice from time to time. Any changes will be posted on this page with an updated revision date. Contact Us If you have any questions about this Privacy and Cookies Notice or our data practices, please contact us at: Mission Control Lab Weesperplein 13-2 1018WZ Amsterdam, The Netherlands Email: [email protected] By using our website, you acknowledge that you have read and understood this Privacy and Cookies Notice.